Everything You Need for Your Health Coverages
Manage your AultCare account with a full complement of member forms — for claims, HIPAA guides, other coverages, other AultCare departments, and more.
Claim Forms
- Accident Questionnaire— Provide additional information regarding accident or injury.
- Accident Questionnaire - Spanish — Cuestionario de Accidentes Proporcione información adicional sobre accidentes o lesiones.
- Dental Claim Form — Form & instructions for filing a Dental Claim.
- Flexible Spending Claim Form (Medical) — Instructions and form to submit healthcare spending account claim for reimbursement of medical expenses.
- Dependent Care Flexible Spending Claim Form
- EFT Form - Marketplace Members can pay their monthly premium using their bank account.
- Request a Member Card Replacement- Use this guide to log into your member portal to request a new ID card
- Medical/Rx Claim Form — Form & instructions for filing a Medical/Rx Claim.
- Vision Claim Form — Form & instructions for filing a Vision Claim.
Guides & Directives
- Advanced Directives — The Ohio Hospital Association offers an online packet of the Advance Directives Forms.
- Member Guide - Resource to learn more about your health plan.
- Multi-language Interpreter Services/Non-discrimination Notice — Multi-language Interpreter Services/Non-discrimination Notice.
- Referral and Prior Authorization Guidelines — Instructions regarding pre-certification (p re-approval/pre-authorization ).
- Sample Explanation of Benefits — Consolidated Explanation of Benefits sample with instructions on how to read your CEOB.
- Surprise Billing Model Notice - Explanation of your rights and protections against surprise medical bills
HIPAA Forms
- HIPAA Access Request Form — Members can use this form to access their insurance Protected Health Information (PHI) from AultCare. Please route this request to the Privacy Coordinator at AultCare. Please allow a 15-day turnaround response time for this request.
- HIPAA Amendment Request Form — Members can use this form to request a change to the Protected Health Information (PHI) AultCare has on file. This can be used if the member has found an error in their PHI.
- HIPAA Confidential Communication Request Form — Members can use this form to request their Explanation of Benefits (EOB) or other AultCare communications are confidentially sent to a different address than what is on file, or phone calls are made to a different phone number. If you feel harm may be caused if your information is sent to anyone outside of you, please complete the Member Request to Restrict Uses and Disclosures Form.
- HIPPA Designation of Authorized Representative Form — Members can use this form to designate someone other than you to speak to us on your behalf. Legal documentation (such as a General or Durable Power of Attorney or Guardianship) is required to allow an Authorized Representative to make actual changes on your behalf.
- HIPAA Member Restrict Uses and Disclosures — Members can use this form to limit who has access to their Protected Health Information (PHI).
Other Coverage Forms
- Continuation Of Coverage Form — For a child who is incapable of self-sustaining employment by reason of mental or physical disability and who has reached the limiting age for dependent children specified in the plan or contract. Or for the continuation of dependent coverage for college students (FTS) who would otherwise lose eligibility because of a reduction in their full-time class status or a medically necessary leave of absence from the school itself.
- Flexible Spending Claim Form (Dependent) — Instructions and form to submit Dependent Care Account claim for reimbursement of dependent care expenses.
- Full-Time Student/ Dependent Verification Form — AultCare verifies dependent information annually to ensure that claims are processed according to your plan's guidelines. Notification required within 30 days if dependent's full-time status changes dependent does not meet Health Plan guidelines.
- Other Coverage Information Form — Printable form for other coverage information.
- Other Coverage Information Form - Spanish - Printable only
- Other Coverage Information Form- Spanish — e-Fillable / Printable form for other coverage information.
- Other Coverage Information Form (electronic) — Electronic version of the "Other Coverage Information Form."
- Other Coverage Information Form (including Timken) — Printable form for other coverage information.
- Preventive Care, Benefits, and Services — Printable flyer listing suggested preventive care guidelines to discuss with your Primary Care Physician (PCP).
Other AultCare Departments
- Pharmacy Forms
- AultCare Authorization for Direct Deposit for Short Term Disability — Authorizing AultCare to deposit pay automatically to the account indicated.
- Fraud, Waste, and Abuse
- Surprise Billing Notice
Appeals & External Review
- Internal Appeal Request Form — If you disagree with a determination decision about a specific benefit, you have the right to file an internal appeal with AultCare using this form. You may also submit your appeal in writing and include any written comments, documentation, or records relevant to your appeal.
- AultCare Treating Physician Certification for Experimental or Investigational ABD — You may have your provider complete this form if your request for benefit determination has been denied as Experimental or Investigational. (We do not require the completion of this form, but provide it for your convenience. Your provider must certify to us in writing that your request is of an expedited nature before we will proceed with it as an expedited appeal.)
- AultCare Treating Physician Certification for Internal Appeal and/or External Review — You may have your provider complete this form if your request for benefit determination has been denied and you are requesting an expedited appeal or review. (We do not require the completion of this form, but provide it for your convenience. Your provider must certify to us in writing that your request is of an expedited nature before we will proceed with it as an expedited appeal.)
- External Review Request Form — If you disagree with our appeal decision and have exhausted your internal appeal rights, you can request an External Review using this form. (For Insured and Public Employer Plans only.)
- AultCare Request for Review by the Ohio Department of Insurance — If we have denied your request for an External Review and you disagree with our decision, please use this form.
- External Review Procedures Summary — An explanation of the External Review procedure for all Insured and Public Employer Plans effective 02/2012.
Contact Info
Have a Question?
AultCare Customer Service Hours: 7:30 am to 5:00 pm EST.
AultCare Service Center
TTY Line
Timken Service Unit
Additional Information
Pharmacy Services
Care Coordination
- Recommended Preventive Care by Age and Gender
- Health Library and Self-Management Tools
- Referral & Prior Authorization Guides
- UM Internal Coverage Criteria
- Health Talks Calendar
| Transparency in Coverage |
| Hospital & Physician Information Validation |
Provider Information
- Provider Directory
- Network Hospitals & Facilities Locations List
- Aultra Providers
- How to Register for AultmanNow
- AultmanNow/After Hours Care
- DenteMax
Member Information
- 2023 QHP/Marketplace SG Plan Rate Justification
- COVID-19 Information
- How to find an In-Network Pharmacy
- How to create an account and more On the Web
- Cigna PPO Network Information
- Find A Provider Guide (Cigna)
- Marketplace Payment Information
- Member Guide
- Privacy Information
- Programs and Services
- Enrollee Rights & Responsibilities
- Language Access
- Quality Outcomes
- Save Time and Money
AultCare Mobile App
Download access to your Member Portal through either app store.
Customer Service Hours:
Monday - Friday
7:30 am - 5:00 pm EST
Mailing Address:
2600 Sixth St S.W.
Canton, OH 44710
IRS Form 1095-B
AultCare Insurance Company will not be automatically mailing 2023 Form 1095-Bs to members. However, upon request, any applicable members can have their 2023 Form 1095-B.
To receive your 2023 IRS Form 1095-B, submit the request via our CONTACT US on our website or send the request to:
AultCare Insurance Company
2600 Sixth ST SW
Canton, OH 44710
You can also call us at 330-363-6360 or 800-344-8858 with any questions. Your request will be furnished within 30 days of receipt.
